Siemens Jobs

Job Family: Customer Services

Req ID: 423466

Job Description:

• Acts as the SME (Subject Matter Expert) in the IED field

• Explains the different portfolio elements and supports customer in identifying best product for their application

• Evaluates different products with respect to technological and commercial aspects.

• Specifies and integrates standard products, components and systems according to the required functionality of the solution and coordinates their interfaces and interaction.

• Verifies and validates the concepts and specifications versus the requirements and standards.

• Provides feedback and lessons learned to the Engineering Organization and R&D department.

• Prepares, reviews and books customer orders / revisions to orders.

• Reviews customer orders and checks consistency and completeness in cooperation with all involved stakeholders on both customer side and Siemens' sales or project management organization.

• Initiates sales orders / purchase orders to vendors according to customers' requirements.

• Ensures timely shipment / billing of equipment.

• Interfaces with factory and product / marketing groups to resolve configurations and technical changes.

• Evaluates and monitors profitability for sales orders in backlog.

• May determine discount rates applied at time of sale.

• May resolve issues related to transaction quality.

• Guides the customer sales support process related to factory tours, product demonstrations or presentations, new product trainings, trade shows, field sales support and pricing.

Skills:

• Holds outstanding technical/business knowledge that is unique to the company and academic world, and understands markets how customer industries evolve.

• Drives and influences overall innovation in anticipation of customer needs as reflected in the strategic roadmap, and significantly impacts business results.

• Takes responsibility for their strategic key area, e.g.: including disruptive technologies and new business areas

• Trains and coaches others in the whole organization in their field of expertise