Siemens Jobs

Job Family: Customer Services

Req ID: 388584

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Join us! We Make Real What Matters. This Is Your Role.

We don't need superheroes, just super minds!

Broad Responsibility in Brief:

You will be responsible for coordinating the resolution of highest-level customer technical issues within eMobility product portfolio in India. The role will require the ability to analyze both hardware and software logic errors, engage with development engineering, directly interact with end users/customers, and assemble teams that will drive issues to quick resolution.

You will require field travel and work across India. It is expected you would gain the level of competencies required to act as the expert for issue resolution and independently resolve field-issues. The position will directly report to Head of Portfolio in eMobility Business in India.

Fulfilling service contract obligations and documents events that impact operation, scope of work, and site performance

Assisting in troubleshooting and developing solutions to support the eMobility service projects

Carrying out operational and fault diagnostics on hardware and software, this also includes the systematic testing and analysis of the charging processes,

Fulfilling service contract obligations and documents events that impact operation, scope of work, and site performance,

Document professional all incident and resolution reports for customer and supplier communication

Interface with R&D and Product team to solve complex problems and feedback product improvements

What we are looking for

• At least 3 years experience in field services

• Having experience in Installation & Commissioning or Project Management

• Experience in the preparation of the technical documentation and reports

• Previous experience in any of the fields would be an advantage: EV chargers / Telecommunication Industry/ UPS/ Battery/ PV – Solar Industry and understanding of OCPP protocols

• Bachelor’s degree in Electric & Electronics Engineering, Mechatronics Engineering or relevant fields

• Very good command of English

• Proficiency in MS Office Applications (MS Word, MS Excel)

• Analytical thinking, result and quality oriented approach and good communication skills are required competencies

WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow

Find out more about department at: http://www.siemens.co.in/about-us/siemens-financial-services-equipment-financing.htm and about Siemens at: www.siemens.com/careers