Siemens Engineering Services Specialist in Tarrytown, New York

Engineering Services Specialist

Locations:Tarrytown, New York

Job Family: Customer Services

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Job Description

Division: Siemens Healthineers

Business Unit: Laboratory Diagnostics

Requisition Number: 236595

Primary Location: United States-New York-Tarrytown

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 30%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthineers

Job Description:

Position Overview

The Customer Clinical Education (CCE) Engineering Services Specialist is a Siemens Healthineers NAM Region customer-facing role that installs, services, maintains and modifies Siemens Laboratory Diagnostic and POC equipment in our Tarrytown, NY Customer Training Center . This position’s primary and initial focus will be supporting the Atellica Solution Customer Training systems, and ensuring systems are in optimal operating condition for customer training use.

The CCE Engineering Services Specialist reports to the site’s Customer Education Training Center Manager at Siemens Healthineers. Primary contacts are with CCE management, team members and our NAM customers.

Responsibilities

Perform service, preventative maintenance, modifications, both hardware and software upgrades and installations on Siemens Healthcare Diagnostics instrumentation at the training center with minimal supervision;

  • Provide training center systemrepairs; responsible for delivering both timely and effective repairs ensuringsystems are in optimal operating status for customer training

  • Manage and provide qualitydocumentation of instrument logs

  • Manage the parts inventory for thesystems

  • Establish and maintain properbusiness relationships with customers and peers

  • Perform necessary administrativeduties accurately and in a timely manner.

RequiredKnowledge/Skills, Education, and Experience

  • Experience in testing, repairing andmaintaining capital medical equipment

  • Strong electronics and computerbackground needed

  • Proficient in the use of tools andservice test equipment

  • Able to work both individually and inan established team setting

  • Self-starter with strong customerservice skills as well as excellent communication skills

  • Demonstrate excellent judgment incustomer relations , with strong competency in instrument systems technology toinclude mechanics, electrical, chemistry, and software technology

  • Experience with electronics,hydraulic and pneumatic systems

  • Able to interface with customers in apositive professional manner

  • Ability to think and act in a logicaland methodical way; ability to troubleshoot from a system wide approach

  • Must be computer literate inMicrosoft Word, Excel and PowerPoint and be able to utilize computer-basedtools for reports, email and for general communication

  • At times, willing to work as businessneeds dictate

PreferredKnowledge/Skills, Education, and Experience

  • Previous Atellica Solution systemsknowledge and service experience is desired

  • 2+ years of experience as a medicaltechnologist or field service engineer (biomedical engineer) servicingdiagnostic instruments preferred

  • Associates Degree or equivalentexperience preferred

  • Background or courseworkin Electronics,chemistry, biology ornatural sciences is very helpful.

  • #LI-GH1

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .