Siemens Engineering Services Specialist in Tarrytown, New York
Engineering Services Specialist
Locations:Tarrytown, New York
Job Family: Customer Services
Division: Siemens Healthineers
Business Unit: Laboratory Diagnostics
Requisition Number: 236595
Primary Location: United States-New York-Tarrytown
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 30%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
The Customer Clinical Education (CCE) Engineering Services Specialist is a Siemens Healthineers NAM Region customer-facing role that installs, services, maintains and modifies Siemens Laboratory Diagnostic and POC equipment in our Tarrytown, NY Customer Training Center . This position’s primary and initial focus will be supporting the Atellica Solution Customer Training systems, and ensuring systems are in optimal operating condition for customer training use.
The CCE Engineering Services Specialist reports to the site’s Customer Education Training Center Manager at Siemens Healthineers. Primary contacts are with CCE management, team members and our NAM customers.
Perform service, preventative maintenance, modifications, both hardware and software upgrades and installations on Siemens Healthcare Diagnostics instrumentation at the training center with minimal supervision;
Provide training center systemrepairs; responsible for delivering both timely and effective repairs ensuringsystems are in optimal operating status for customer training
Manage and provide qualitydocumentation of instrument logs
Manage the parts inventory for thesystems
Establish and maintain properbusiness relationships with customers and peers
Perform necessary administrativeduties accurately and in a timely manner.
RequiredKnowledge/Skills, Education, and Experience
Experience in testing, repairing andmaintaining capital medical equipment
Strong electronics and computerbackground needed
Proficient in the use of tools andservice test equipment
Able to work both individually and inan established team setting
Self-starter with strong customerservice skills as well as excellent communication skills
Demonstrate excellent judgment incustomer relations , with strong competency in instrument systems technology toinclude mechanics, electrical, chemistry, and software technology
Experience with electronics,hydraulic and pneumatic systems
Able to interface with customers in apositive professional manner
Ability to think and act in a logicaland methodical way; ability to troubleshoot from a system wide approach
Must be computer literate inMicrosoft Word, Excel and PowerPoint and be able to utilize computer-basedtools for reports, email and for general communication
At times, willing to work as businessneeds dictate
PreferredKnowledge/Skills, Education, and Experience
Previous Atellica Solution systemsknowledge and service experience is desired
2+ years of experience as a medicaltechnologist or field service engineer (biomedical engineer) servicingdiagnostic instruments preferred
Associates Degree or equivalentexperience preferred
Background or courseworkin Electronics,chemistry, biology ornatural sciences is very helpful.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .