Siemens Service Specialist in Pelham, Alabama

Service Specialist

Locations:Pelham, Alabama

Job Family: Customer Services

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Job Description

Division: Building Technologies

Business Unit: Field Operations

Requisition Number: 235362

Primary Location: United States-Alabama-Pelham

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: High School Diploma / (GED)

Travel Required: No

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

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Job Description:

Position Overview

Performing Real-Time Building Environmental Alarm Monitoring, Dispatch Services, Remote Analysis and Troubleshooting on DDC systems and devices related to Building Automation. Providing Field Support to Building Property Managers, Control Specialists, HVAC Mechanics, and/or Customers.


  • Provide Realtime Building AlarmMonitoring, Analysis, and Resolution of active alarms

  • Assist in Corrigo WorkOrders for Triage, Documentation, and Resolution

  • Assist in Work OrderDispatch and Escalation Services

  • Provide Remote Field Supportfor HVAC, BAS controllers and DDC programming

  • Troubleshoots Dialup and IPNetworks, Software, and/or System malfunctions remotely

  • Setup, Schedule, and ExecuteBuilding and Trend Data Reporting

  • Perform MMI/P2 server dataexports

  • Administer server BLN setup,connectivity, and database transfers

  • Complaint Handling

  • Understand Benchmarks, Metrics,and KPIs

Required Knowledge/Skills, Education, and Experience

  • Associates' degree orequivalent experience required

  • 3+ years of technicalexperience in related field required

  • Prior Building AutomationControls / Building Technologies experience

  • HVAC training and knowledge

  • Ability to work independently

  • Ability to teach and coachteam members

  • Ability to work rotatingshifts and overtime

Preferred Knowledge/Skills, Education, and Experience

  • Associate‚Äôs degree or 1-2years of vocational technical training preferred. HS diploma or equivalentrequired

  • Specialized skilltraining/certification may be required


Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at .