Siemens Service Specialist in Pelham, Alabama
Job Family: Customer Services
Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 235362
Primary Location: United States-Alabama-Pelham
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: No
The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.
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Performing Real-Time Building Environmental Alarm Monitoring, Dispatch Services, Remote Analysis and Troubleshooting on DDC systems and devices related to Building Automation. Providing Field Support to Building Property Managers, Control Specialists, HVAC Mechanics, and/or Customers.
Provide Realtime Building AlarmMonitoring, Analysis, and Resolution of active alarms
Assist in Corrigo WorkOrders for Triage, Documentation, and Resolution
Assist in Work OrderDispatch and Escalation Services
Provide Remote Field Supportfor HVAC, BAS controllers and DDC programming
Troubleshoots Dialup and IPNetworks, Software, and/or System malfunctions remotely
Setup, Schedule, and ExecuteBuilding and Trend Data Reporting
Perform MMI/P2 server dataexports
Administer server BLN setup,connectivity, and database transfers
Understand Benchmarks, Metrics,and KPIs
Required Knowledge/Skills, Education, and Experience
Associates' degree orequivalent experience required
3+ years of technicalexperience in related field required
Prior Building AutomationControls / Building Technologies experience
HVAC training and knowledge
Ability to work independently
Ability to teach and coachteam members
Ability to work rotatingshifts and overtime
Preferred Knowledge/Skills, Education, and Experience
Associate’s degree or 1-2years of vocational technical training preferred. HS diploma or equivalentrequired
Specialized skilltraining/certification may be required
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .