Siemens Teamcenter Consultant Application Support - Newport News/Norfolk, VA in Newport News, Virginia
As a Siemens Government Technologies (SGT) Application Support Engineer, you are responsible for assisting customers in the use of Siemens DISW software products (Teamcenter). This position requires excellent interpersonal skills, technical troubleshooting skills, process improvement skills as well as Teamcenter administration, and upgrade skills. As part of the Managed Services team, you will interact daily with customers and internal departments via phone and email to answer questions, collect information and resolve customer issues in a timely manner.
Under minimal direction, serveas the initial contact for any customer related issues and providetroubleshooting for any customer incidents.
Responsible for applicationtroubleshooting as well as routing issues to Product Support (GTAC)
Monitor health of Teamcenter andit supporting applications leveraging supplied monitoring tools andgeneral administrative techniques.
Leverage remote screen sharingtechnology to guide customers through problem resolution.
Enter calls & Incidents inthe ticketing system for KPI tracking and issue resolution.
Perform routine dailyadministrative tasks to maintain cloud hosted Teamcenter deployments
Leverage change control toensure all configuration changes implemented are approved, scheduled andcommunicated.
Analyze configurations, databasesand log files to systematically narrow down root causes for customerissues and see through to resolution.
Plan and execute ReleaseManagement in deployment of new versions, maintenance releases andperforming project related tasks.
Apply application patches tocustomer environments.
Provide advanced systemadministration and performance tuning activities per product guidelinesand best practices.
Create knowledgebase articleson best-practices, troubleshooting and optimization specific to the individualcustomer environments and general use that apply to all managedenvironments.
Required Knowledge/Skills, Education, and Experience
A self-starter with strongcommunication skills
Driven to problem solve issuesand provide excellent customer service
Experience working in acustomer facing environment.
Experience in IT includingsupport to end users and server systems
0-2 year of Teamcenteradministration experience –BMIDE, Data Model, Workflows, Change Management,CAD Interfaces, Security Model, etc.
A strong understanding of complexIT cloud architecture, systems, databases, networking and softwareconcepts.
Experience and workingknowledge of Microsoft Office products
Fundamental understanding ofAmazon Web Services
Ability to work with minimalsupervision to support customers
Education: Bachelor’s degree incomputer science or engineering, or Associate’s degree with some relevantwork experience
Skills that will set you apart from the rest:
Active Workspace Installationand Configuration
NX and SolidEdge CADIntegration
Working experience in developing,executing and monitoring Perl/Batch Scripts
Catia, AutoCAD and ProE/CreoCAD Integration with Teamcenter
DBA experience – Oracle,PostgreSQL, MS SQL
Hands-on experience deployingsoftware on Amazon Web Services
Candidate must be a United States Citizen with the ability to obtain and maintain a U.S. Government Security Clearance.
Organization: United States
Company: Siemens Government Technologies, Inc.
Experience Level: Early Professional
Job Type: Full-time
Equal Employment Opportunity Statement
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