Siemens Dispute Resolution Coordinator in Newark, Delaware

Dispute Resolution Coordinator

Multiple Locations:Cary, North Carolina; Newark, Delaware; Malvern, Pennsylvania

Job Family: Internal Services

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English (US)

Job Description

Division: Siemens Healthineers

Business Unit: Business Administration

Requisition Number: 233405

Primary Location: United States-North Carolina-Cary

Other Locations: United States-Pennsylvania-Malvern, United States-Delaware-Newark

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Associate's Degree / College Diploma

Travel Required: 5%

Division Description:


Job Description:

Areas of Responsibility

Timely and effective resolution of disputed invoices

Monitoring and Communication: Monitor/follow-up on outstanding reports and key actions; communicate with stakeholders in Service processing.

Customer Satisfaction/The Value Proposition: Perform all Service Coordinator tasks and communications in a manner that ensures high-level customer satisfaction and implements the Value Proposition.

Professional Administration: Conduct all administrative and supporting tasks required of the position

Required Competencies

Knowledge of Siemens AG and Siemens Healthineers- Evidenced by participation in New Employee Orientation, or Clinical Workflow, or existing Siemens experience

Knowledge of Siemens Service Organization (Call Center , RSC and Service Marketing functions, , Vendor Management)- Evidenced by participation in New CAS Employee training or existing Siemens experience

Knowledge Med Modality Business and Service Agreement Offerings- Evidenced by participation in Med Modality training, or New CAS Employee training or existing Siemens experience

Knowledge of Industry impacting requirements rolled out from Corporate- Evidenced by completion of review of updates to EHS/Regulatory/Safety, HIPAA/PHI, Quality System (ISO 9001:2000), and Compliance Training

Understanding of Revenue Recognition and Profitability- Evidenced by Revenue Recognition training and/or deciding The Future training

Knowledge of DRC procedures, processes, standards- Evidenced by New CAS Employee training or existing Siemens experience, and evidenced by review of updated Work Instructions, Standard Operating Procedures, SOX Documents, Process Bulletins and Process Update training

Knowledge of CAS related systems/tools SAP as evidenced by participation in SAP training (thru TC Mgr) or New CAS Employee training or existing Siemens experience, Microsoft Office tools as evidenced by attending specific training or existing experience, and Root Cause Analysis training, and Siebel training

Communication/Organization competencies- Evidenced by participation in the following training

Customer Excellence training

Effective Meeting training

Presentation Excellence training

General Writing Skills (as needed)

Coaching Skills

Effective Team Building

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at .