Siemens Dispute Resolution Coordinator in Malvern, Pennsylvania
Dispute Resolution Coordinator
Multiple Locations:Cary, North Carolina; Newark, Delaware; Malvern, Pennsylvania
Job Family: Internal Services
Division: Siemens Healthineers
Business Unit: Business Administration
Requisition Number: 233405
Primary Location: United States-North Carolina-Cary
Other Locations: United States-Pennsylvania-Malvern, United States-Delaware-Newark
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Associate's Degree / College Diploma
Travel Required: 5%
Areas of Responsibility
Timely and effective resolution of disputed invoices
Monitoring and Communication: Monitor/follow-up on outstanding reports and key actions; communicate with stakeholders in Service processing.
Customer Satisfaction/The Value Proposition: Perform all Service Coordinator tasks and communications in a manner that ensures high-level customer satisfaction and implements the Value Proposition.
Professional Administration: Conduct all administrative and supporting tasks required of the position
Knowledge of Siemens AG and Siemens Healthineers- Evidenced by participation in New Employee Orientation, or Clinical Workflow, or existing Siemens experience
Knowledge of Siemens Service Organization (Call Center , RSC and Service Marketing functions, , Vendor Management)- Evidenced by participation in New CAS Employee training or existing Siemens experience
Knowledge Med Modality Business and Service Agreement Offerings- Evidenced by participation in Med Modality training, or New CAS Employee training or existing Siemens experience
Knowledge of Industry impacting requirements rolled out from Corporate- Evidenced by completion of review of updates to EHS/Regulatory/Safety, HIPAA/PHI, Quality System (ISO 9001:2000), and Compliance Training
Understanding of Revenue Recognition and Profitability- Evidenced by Revenue Recognition training and/or deciding The Future training
Knowledge of DRC procedures, processes, standards- Evidenced by New CAS Employee training or existing Siemens experience, and evidenced by review of updated Work Instructions, Standard Operating Procedures, SOX Documents, Process Bulletins and Process Update training
Knowledge of CAS related systems/tools SAP as evidenced by participation in SAP training (thru TC Mgr) or New CAS Employee training or existing Siemens experience, Microsoft Office tools as evidenced by attending specific training or existing experience, and Root Cause Analysis training, and Siebel training
Communication/Organization competencies- Evidenced by participation in the following training
Customer Excellence training
Effective Meeting training
Presentation Excellence training
General Writing Skills (as needed)
Effective Team Building
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .