Siemens Jobs

Job Family: Information Technology

Req ID: 423585

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

The IT Partner Manager is responsible for the continuous information technology (IT) operations of the Siemens Customer Service Center (CSC) in Irving, Texas. The CSC consists of a customer support center and a Central Monitoring Station (CMS). The IT Partner Manager will maintain the sophisticated IT architecture that powers this center to include daily and periodic maintenance, application and equipment upgrades, and rapid response to any casualties that befall the systems. The IT Partner Manager will be one of a staff of ten IT professionals all working in concert to enable continuous operations of the center and assist with customer inquiries about IT capabilities and offerings. If you are a seasoned IT professional looking for stability within a challenging IT role, this may be your next assignment.

As the IT Partner Manager, you will:

• Maintain continuous (24/7/365) operations of all IT and telephony equipment to allow the center to conduct its various missions, to include building automation monitoring, fire/burglar panel monitoring, video monitoring, access control monitoring, emergency phone monitoring, and various additional customer service tasks

• Coordinate with specialty vendors and contract IT consultants to optimize the equipment and application portfolio for effective operations

• Familiarize yourself with the purchase order and invoicing processes to become competent working in both

You will make an impact with these qualifications:

Basic Qualifications:

• Minimum of 3 years of experience and intermediate knowledge of the inner IT workings of a CMS

• High School diploma or state-recognized GED

• Knowledge of Microsoft Office applications

• Fluent in English

• A true self-starter who shows initiative and takes accountability for his/her actions

• Meticulous attention to detail in all administrative work

• Comfortable in a matrixed environment with multiple internal and external stakeholders

• 5% travel required with the position

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• This is an in-office position with minimal opportunity to work remotely

Preferred Qualifications:

• Bachelor’s or Master’s Degree in computer science or information technology, or significant vocational IT training and five plus years of experience maintaining the IT element of a business or data center

• Significant experience as an IT professional in a Central Monitoring Station (CMS) environment, with expert knowledge of signals receivers, concentrators, switches, servers, domain controllers, telephony systems, etc.

• Experience with core CMS applications such Security Business Network (SBN)

• Experience with video monitoring applications such as IMMIX

• Experience with access control systems

• Experience with SQL

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

• The pay range for this position is $81,130 - $139,080. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs!

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

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