Siemens Field Service Technician in Detroit, Michigan

Field Service Technician

Locations:Detroit, Michigan

Job Family: Customer Services

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Job Description

Division: Siemens Healthineers

Business Unit: Services

Requisition Number: 236046

Primary Location: United States-Michigan-Detroit

Assignment Category: Full-time regular

Experience Level: Mid level

Education Required Level: Technical Diploma

Travel Required: 5%

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthcare

Job Description:

TheFieldServiceTechnicianisafield-based,customer-facingrolethatprimarilyinstalls,services,maintainsandmodifiesSiemensimagingequipmentatcustomersites.OurFSTsrepresentthe"FaceofSiemens"tothecustomer.

TheFieldServiceTechnicianreportstotheRegionalServiceManageratSiemensMedicalSolutions.Responsibilities

OurFieldServiceTechnicianwillperformservice,preventativemaintenance,modificationsandinstallationson SiemensImagingequipmentatcustomersiteswithminimalsupervision.Primary ModalityMR and another secondary Imaging Modality to be determined.

Establishandmaintainproperbusinessrelationshipswithcustomersandpeers,aswellasperformingnecessaryadministrativedutiesaccurately.

RequiredKnowledge/Skills,Education,andExperience

Minimumhighschooldiploma;experienceintesting,repairingandmaintainingcapitalmedicalequipment;strongelectronicsandcomputerbackgroundneeded;3+yearsoffieldserviceexperienceisneeded,aswellasstrongcustomerserviceandcommunicationskills;mustbeproficientintheuseoftoolsandservicetestequipment;validdriver'slicenseandgooddrivingrecordrequired;mustbeabletoworkbothindividuallyandinanestablishedteamsetting;mustbewillingtoworkdifferentshiftsasbusinessneedsdictate;abilitytotravelandprovideserviceinassignedgeography;willingnesstoparticipateinanon-callrotationaftertrainingandcertification.

PreferredKnowledge/Skills,Education,andExperienceTechnicalassociate’sdegreeorequivalentexperiencepreferred;previousexperiencewithMR Imagingequipmentstronglypreferred.

General Requirements: Job Family Responsibilities:

Leadsthemostcomplexequipmentinstallation,trialruns,investigativetests,repairsandoverhauls.Leadsthemostcomplexproductandservicetrainingtocustomers.Guidesthemostcomplexmaintenanceontools,testequipment,etc.,andcompletesdocumentsofallinstallations,inspections,maintenanceandrepairwork,andfailures.Leadsthemostcomplex serviceorsystems callsandinterfaceswithcustomerpersonneltoprovidequalityserviceandfeedbackonproblemevaluationandresolution.Guidesassessmentofthemostcomplexinstallationandservice ofproduct/equipmentperformancebasedonfieldsupportdataanddesignsmodificationsorimprovements.Mayleadthenegotiationandadministrationofserviceorsystemscontracts.

Key Responsibilities:

Performsthemostcomplexandtechnicallydemandingworkwithintechnicalorparaprofessionalarea.Preemptspotentialproblemsandprovideseffectivesolutionsinreactiontoapplicationofconcepts,techniques,knowledge,orprocesses.Independentlyseekssolutionscomplexandunusualproblemsbeforecontactingothers.

Education:

Associate'sdegreeor1-2yearsofvocationaltechnicaltrainingpreferred.HSdiplomaorequivalentrequired.Specializedskilltraining /certificationmayberequired.

Knowledge and Experience:

Successfullydemonstratesleading-edgeorextensiveknowledgeinatechnicalorspecialtyarea.Generally,5+yearsofsuccessfulexperienceinareaofresponsibilityandsuccessfuldemonstrationofKeyResponsibilitiesandKnowledgeaspresentedabove.

Direction of Others:

Mayprovideexpertadvice,training,andtechnicalassistancetosupportstaffandtrainlowerlevelemployees.

Key Working Relationships:

Representstheorganizationasaprimeinternalcontactandpossiblyakeyexternalcontact.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .