Siemens Training Resource Manager in Cypress, California
Training Resource Manager
Multiple Locations:Milford, Ohio; Cypress, California; Downers Grove, Illinois; Maryland Heights, Missouri; Livonia, Michigan
Job Family: Engineering
Division: Digital Factory
Business Unit: Product Lifecycle Management-PLM
Requisition Number: 235686
Primary Location: United States-Ohio-Milford
Other Locations: United States-Michigan-Livonia, United States-Missouri-Maryland Heights, United States-Illinois-Downers Grove, United States-California-Cypress
Assignment Category: Full-time regular
Experience Level: Senior level
Education Required Level: Bachelor's Degree
Travel Required: 10%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide.
Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of Product Lifecycle Management (PLM) and Manufacturing Operations
Management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide.
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Training Resource Manager
As part of the Learning Services management team, the Training Resource Manager will manage a medium-sized resource team delivering high quality, commercially responsible, value-driven training/consulting business, providing technical expertise to meet the goals of the business.
In this role, the Resource Manager provides coaching in, and if appropriate, sets the direction in own area of responsibility for the development and delivery of Learning Services business and operations.
Where appropriate, in partnership with the country or vertical management team, contribute to the sales and services pipeline strategy, understanding the Learning Services contribution requirements.
You will oversee allocated key projects, actively engaging to review effective services delivery in line with business guidelines and monitor customer satisfaction. Represent Siemens on customer review boards for accounts, as appropriate, and provide customer relationship management.
The Training Resource Manager will also oversee decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility.
Participate, and where appropriate, lead the delivery of global initiatives originating from global services priorities and strategies.
Contribute to, and where appropriate lead, the definition of a comprehensive multi‐year strategy and the development of subsequent business plans for area of responsibility, based on past experience, appreciation and understanding of the marketplace and the current key drivers for the area of responsibility, aligned with zone and global goals
Closely monitor the market reaction to the Services strategy for area of responsibility and adjust plans accordingly
Provides input, and where appropriate leads, the definition of the services partnering strategy for area of responsibility, including interaction and delivery models with channel, systems integration services and alliance partners; build key relationships with partners and supports the delivery of the strategy within own business area Understand and apply the Siemens PLM Global strategy
Ensure the delivery of internal communications and awareness of corporate direction, mission, aims and procedures in business terms
Contribute to, or where appropriate lead, the definition of the Annual Operating Plan (AOP) for area of responsibility
Set appropriate budget plans for business unit
Manage and control unit expenditure and headcount within agreed budgets, monitoring on‐going progress against AOP
Contribute to the definition of the zone and/or country Services AOP
Support the development and facilitation of the long term holistic strategy for customer retention in conjunction with other internal business units, to leverage future opportunities and growth within the customer’s wider business
Ensures correct services reporting systems within area of responsibility are in place and operate effectively to meet fiscal and legal requirements, reporting accurately both within Country and to Zone organization
Ensure all business activities meet and integrate with organizational requirements for quality management, compliance management health and safety, legal stipulations, environmental policies and general duty of care
Where required, contribute to the zone debate on the services approach and capability for the future, and the definition of the strategic zone agenda for the evolution of the Services business for Siemens PLM
As part of the Services Management team, define and drive the Services agenda within the area of responsibility to ensure that initiatives are focused toward using high quality, repeatable delivery and customer excellence to drive future software and Services sales in line with global objectives
Business Development and Engagement Support the Services activities within the Country/Vertical to ensure initiatives are focused on maturing and optimizing the Services business in line with top‐down initiatives and go‐to‐market approaches toward using high quality, standardized and repeatable best practices, providing fast time to value systems plus establishing processes and solution portfolio to deliver customer project excellence
Develop sound business cases for dedicated Country/Vertical Services initiatives for business, process improvements and knowledge management that support the Country/Vertical business objectives and their related activities
Serve as business and commercial expert for dedicated areas or offerings of
Country/Vertical Services, delivering guidance and advice on business rigor within commercial constraints and considering standard options for Services delivery to optimize margin and align with Country/Vertical strategy
Responsible for the small country/vertical Services P&L, develops Services business plan in alignment to strategy
Provide accurate forecasts and pipeline reports for Services business as defined by standard operating procedures, and report these to Country/Vertical Services Management, Zone Management and Finance meetings as required Process Discipline
Lead team activity to support the adoption and implementation of (Siemens) Best Practice processes and procedures for the delivery of Services activities within
SISW channel, systems integration, and strategic partner companies
Understand the definition and lead the execution of business processes around the delivery of services. These would include processes for review development and delivery of projects, proposals, change orders, and statements of work
Execute the project escalation processes including Services, Sales and Product development. This should include any items that could impact the delivery of the project successfully to the customer.
Continuously follow up until the specific escalation has completed and the issues have been cleared
Required and Preferred Knowledge/Skills, Education, and Experience:
Bachelor’s Degree, in Computer Science, Engineering, Business, Marketing and/or Sales (or equivalent work experience)
Project management skills
People management skills
NOTE: Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the US.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .