Siemens Jobs

Job Family: Customer Services

Req ID: 384718

As a Technical Support Customer Service (m/f/x) you play a key role in the efficient and qualitative execution of the maintenance activities in order to give our customers the excellent service they expect from Siemens Mobility (SMO) .

What will you be doing?

• Follow-up the daily preventive and corrective service activities for the different maintenance contracts. This in close collaboration with the CS Project Manager for the respective maintenance contract and with the Technical Manager for CS.

• Follow-up backlog of tickets , certain KPI’s, overall customer satisfaction.

• Discuss open issues with technicians and find root-causes.

• Improve quality of delivered services by delivering expert-support to technicians.

• Go into customer follow-up meetings concerning maintenance execution.

• Follow-up / check / decide on spare part topics (repair/scrap; enlarge stock, …).

• Synchronize the service needs with the planning dept. of the technical team.

• Participate / organize lessons learned , give feedback to the customer service and project organization to improve topics.

• Document technical information to improve global re-use of knowledge within SMO.

You will become excellent in your job, by building-up a broad technical knowledge on the installed systems and by building-up good partnership relations internally Siemens Mobility and externally (our customers and suppliers).

What makes you the perfect candidate?

• You have a bachelor’s degree in a technical field or equivalent experience.

• Experience with CMMS systems or in a railway environment in an asset.

• You feel comfortable to take the lead when it is needed.

• You have excellent communication skills  and a structured way of working .

• You have a positive and proactive personality with a hands-on approach.

• You are a highly adaptable, well-organized, and stress-resilient person.

• You have good practical knowledge of Dutch, French and English . Knowledge of German is an asset.

What does Siemens offer you?  

At Siemens, you will  join an environment that cares about you . You get the opportunity to  develop yourself in an international environment . We offer  varied work  in a wide range of positions and  intensive internal training to further develop your career .  Permanent coaching and guidance  by a mentor are also part of the process.  

Furthermore, we offer: 

• At least 31 days of annual leave.

• Flexible working conditions: 2 to 3 days a week working from home.

• Company car with European energy card (we have a green fleet).  

• Benefits@work: online store with additional benefits for Siemens employees.

• Training program customized to your personal career needs.  

• A competitive base pay, in line with the general Belgian labor market. 

• A financial care program including a pension plan, death & invalids’ coverage, and an extended medical insurance: hospitalization, ambulant costs (dental & optical cost), …  

• An employee assistance program, focused on mental and physical well-being. 

• And so much more!