Siemens Client Service Supervisor- Smart Buildings- ATL Zone in Cincinnati, Ohio
Job Family: Customer Services
Req ID: 353762
Client Service Supervisor- Smart Buildings
Who designs your future? You do.
Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!
Join our team! Recognized by Fortune as World’s Most Admired Companies 2020
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position establishes the foundation for our customer’s service and digital experience by focusing on account management, installed base (iBase) administration, and maintenance planning
Oversees the foundation for a customers’ overall service and digital experience in the following areas:
Service Agreement Renewal Coordinators– Manages on-time completion
Maintenance Planners – Facilitates detailed maintenance plans to meet contractual obligations
iBase Administrators – Drives high quality iBase data for installed equipment
Associate Client Service Administrators - Maintain contract deliverables and manage all aspects of the contract financials
Service Portal – drives high quality customer data
Deficiency follow-up – monitors field work orders and develops corrective action proposals
Supervises, trains and mentors Renewal Coordinators, Associate Client Service Managers, Maintenance Planners and iBase Administrators team members through the performance management process (goal setting, one-on-ones, and reviews).
Oversee the interaction between Associate Client Service Administrators and assigned customers with agreements $10k Fire/Security.
Acts as a point of escalation for customers with concerns.
Works with branch Operations Management to ensure coordination and alignment of their Renewal Coordinators, Associate Client Service Managers, Maintenance Planners and iBase Administrators
Technical school or Associates degree (2 year) required, although a combination of education (High School or GED required) and experience will also be considered
Ability to read and understand customer service contracts.
5+ years’ experience in customer service, field coordination, administration, or operations.
Excellent organizational, interpersonal, and verbal and written communication skills needed Familiarity or experience with Automation / Fire / Security systems preferred. Strong accuracy and quality of data needed.
Excellent verbal and written communication skills, computer skills, financial skills, and effective project management skills.
Qualified applicants must be legally authorized for employment in the United States
Competitive salary based on qualifications
Health, dental, and vision plans with options
Competitive paid time off plan, holidays, and floating holidays
Paid parental leave
Company cell phone and laptop
Extensive product training and professional career development
Education and tuition reimbursement programs available
Overtime, on-call pay, and company uniform and vehicle for eligible positions
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Experienced Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
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