Siemens Jobs

Job Family: Customer Services

Req ID: 383337

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility Inc. is seeking to fill a Field Service Engineer position in Boston, MA. The Field Service Engineer will provide engineering advice to the Amtrak maintenance workforce to enhance the equipment reliability of the Siemens ACS-64 electric locomotive fleet. This includes advice on routine maintenance, restoration, and resolution to equipment failures, semi-complex equipment installation, and modifications and repairs.

Setting a safe work environment and proactively professionally supporting our customers is central to the job. This position will have the focus on:

1. Ensuring technical and material support to the customer

2. Providing a positive customer service experience to the customer

3. Maintaining ongoing, effective communication with all internal and external relevant parties

What your day-to-day will look like:

• Ensure the provision of high-quality technical advice to the customer’s maintenance workforce to enhance the equipment reliability of the fleet.

• Ensure responsiveness and support to the completion of all troubleshooting and repairs assigned to service requests.

• Identify Non-conformance issues and improvement recommendations.

• Ensure proper communication between the customer, our Rail Support Center, and the field team.

• Provide feedback to the team regarding performance, quality, and reliability issues.

• Verify that all defects, tasks, and /or incidents have been reported and detailed in (CMMS) for compliance, issue tracking, and closure.

• Maintain compliance with all applicable safety rules, laws, and regulations. Foster a work environment that drives a safety-first, zero-harm culture (ZHC) and speaks up, when necessary, as a partner for shop and site safety for yourself and your coworkers.

To thrive in this role, you have:

• Associate degree in an engineering subject area or a minimum of 3 or more years of experience working in an industrial or maintenance environment.

• Excellently demonstrated English language technical communication skills in speaking, reading, and writing.

• Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.

• Required travel: only for training purposes.

• Setting you apart from others would be a Bachelor’s degree in Mechanical or Electrical Engineering with 5 or more years of experience working in rolling stock (railroad) maintenance and commissioning or other rail-related experience. Having 3 or more years of customer service experience with the ability to self-learn new software programs and technical documents for effective troubleshooting would be a great plus.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!

• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.

• Solve the world's most significant problems – Be part of exciting and innovative projects.

• Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!

• Employee perks and discounts in addition to our 401k match and generous Paid Time Off

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

This job is based in Boston, MA. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range in Boston, MA, is $69,200 - $93,500. The salary may be higher or lower depending on the budget and the candidate's experience, knowledge, skills, and qualifications.

#LI-LS1

#LI-Onsite

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .