Siemens Jobs

Job Family: Customer Services

Req ID: 424848

Knowledge for the world of tomorrow.

We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.

What part will you play?

• In your new role, you execute after sales support for our global customers regarding SI EA Power Automation portfolio

• You interact with customers and Siemens regional companies to understand their demands and collect respective information needed for clarification of technical issues

• You troubleshoot failure scenarios to Identify the root cause of the behavior and propose feasible solutions

• You collaborate with your peers within GCC, our R&D, sales, PLM to ensure smooth customer interactions and case resolution

• You work closely with the team to address corresponding customer inquiries in the future using AI technologies

• You investigate whether and how existing data and documents can be utilized for digitalization

• Together with the customer support team, you propose new technologies for efficiently solving customer problems in the future

• You also participate in knowledge exchange within the customer support team and with experts

What you need to make real what matters.

• The basis of your success is a completed bachelor’s degree in computer science, electrical engineering, telecommunications, or a related field

• Ideally, you have first professional experience in the listed field

• Understanding of electrical engineering principles, power systems and protection schemes is a plus

• Basic knowledge in software programming (for example: Python, C++, xml, Visual Studio Code) would be an advantage

• You have a strong customer focus, excellent communication skills, a convincing manner, and a winning personality

• You are ready to take on responsibility and address topics independently as well as reliably driving them forward and adapt to change

• You have deep problem-solving skills with high attention to details

• The ability to collaborate effectively across diverse cultures and backgrounds, is key to your success

• Proficiency in spoken and written English rounds off your profile. German is a plus

What we offer.

• 2 to 3 days of mobile working per week as a global standard

• Attractive remuneration package

• Development opportunities for both personal and professional growth

• 30 leave days and a variety of flexible working models that allow time off for yourself and your family

• Find more benefits here (https://new.siemens.com/de/de/unternehmen/jobs/benefits-was-wir-bieten.html)

Personal benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and personal preferences.

Make your mark in our exciting world at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities (https://new.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/jobs-ohne-barrieren.html) .

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