Siemens Jobs

Job Family: Internal Services

Req ID: 423007

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

Want to know more about GBS? Check out here! (https://new.siemens.com/global/en/products/services/gbs.html)

Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

*Are you ready to be part of the change and help us make real what matters?  *

Your mission will be…

• Greeting and Assisting Callers: Provide a warm and professional greeting, assist with inquiries, and direct calls to the appropriate departments or personnel.

• Handling Complaints: Listen to and address customer complaints efficiently, aiming to resolve issues to the customer's satisfaction.

• Providing Information: Offer accurate information about products, services, company policies, and procedures.

• Taking Messages: Accurately record messages and ensure they are delivered promptly to the appropriate individuals.

• Routing Calls: Efficiently route calls to the correct department or individual.

• Managing Call Volume: Handle a high volume of calls in a timely manner, ensuring that each caller receives appropriate attention.

We are looking for someone with…

• Excellent Communication: Clear, articulate, and professional communication skills.

• Empathy and Patience: Ability to understand and empathize with customers' needs and concerns.

• Problem-Solving: Strong problem-solving skills to handle inquiries and resolve issues effectively.

• Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.

• Technical Proficiency: Familiarity with telephone systems, CRM software, and basic computer applications.

• Professionalism: Consistent demonstration of professional behavior and attitude.

• Fluent in Spanish (able to communicate freely with customers and sales managers)

• SAP knowledge (Module MM/FI and SD, others will be a plus)

What you can expect from us…

A 3-month internship with allowance on a hybrid and flexible working model designed to enhance your work-life balance while supporting your studies.

In addition, you'll have access to online learning platforms and discounts with our partners.

What makes us proud as an employer:

• Top Companies to work in Portugal 2023 (by LinkedIn)

• World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

• Most attractive company to work in 2023 - 6th place (ranking of Universum)

• Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.

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