Siemens Jobs

Job Family: Information Technology

Req ID: 424881

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.

Want to know more about GBS? Check out here (https://new.siemens.com/global/en/products/services/gbs.html) !

Are you ready to be part of the change and help us make real what matters?

Your mission will be…

• The overall accountability for defining the service, ensuring the service meets the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle;

• Ensure Service Quality of the service within the area of responsibility on a day-to-day basis;

• Make certain the implementation of services is aligned with the agreed stakeholders;

• Act as the product owner form and agile Service development point;

• Coordinate service development and implementation as a Product Owner (setting up User and aligning stories, testing of developments, support defect analysis);

• Drive rollout of the respective service across GBS;

• Continuous service improvements and enhancement;

• Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management);

• Contribute to the implementation of knowledge management standards by gathering, analyzing, sorting, and sharing relevant information;

• Coordinate SLA/OLA creation, reviews, and updates;

• Oversee services or solution related performance and delivery indicators;

• Identify and publish service metrics;

• Point of contact for the respective service or process;

• Provisioning of technical service expertise;

• Contributes in PoCs, service transitions, service development activities, and projects;

• Provide functional advice and training to operational staff (e.g. SD staff) or semi-professional colleagues;

• Manage cross-service integration aspects of service (compatibilities, dependencies, ...)

• Contribute and support planning, budgeting, design, and alignment of service management processes and GBS solutions landscapes;

• Stay abreast of developments in industry regarding IT Technology & Services as well as Solution Management.

We are looking for someone with…

• Bachelor’s Degree in Computer Science, Information Technology or related fields;

• At least 3 to 4 years of proven working experience as a Service manager in the information technology sector;

• Knowledge on ITIL Service Management processes;

• Knowledge on Service Orchestration aspects;

• Knowledge on Agile Development;

• Knowledge on Service Now;

• Used to act in an international environment with virtual teams;

• Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies;

• Communication skills (Service Manager, Service Provider, BA, Developers);

• Customer orientation;

• Organizational skills;

• Proficient in English is a must and basic German is considered a plus.

What you can expect from us…

A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

What makes us proud as an employer :

• Top Companies to work in Portugal 2023 (by LinkedIn)

• World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

• Most attractive company to work in 2023 - 6th place (ranking of Universum)

• Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

Please attach your CV in English.

#Siemens #PeopleAtSiemens #GBSpartnerofchoice

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!